RMA / FA Engineer:
Integrated Engineering & SupplyChain Solutions
- The candidate should have 5+ years experience in RMA/FA analysis with bachelor’s degree in Electrical Engineering, Mechanical Engineering
- Oversee hardware quality performance for assigned products, monitoring field quality data and associated metrics, including RMA Rates, MTBF, and Reliability Ratio.
- Analyze RMA, Failure Analysis, and Repair data. Identify trends and raise quality alerts when necessary. Drive resolution, containment, and mitigation plans for such quality alerts.
- Oversee operational performance of Failure Analysis contract manufacturer(s), ensuring partner(s) achieve key performance indicators, including FA cycle times, fault duplication rates, and fault isolation rates.
- Collaborate with Product Engineers, Hardware Engineers, and Test Engineers in debug of specific field RMAs.
- Review and approve Failure Analysis results. Ensure status of RMA and Failure Analysis cases are updated in case management systems.
- Drive learning’s from RMA / FA back into Manufacturing, Engineering, and Support teams.
- Oversee the set-up of new products into Failure Analysis operations.
- Work with cross-functional teams (Test, Engineering, Diagnostics, TAC) to improve and scale Root Cause Failure Analysis capabilities
Job Features
| Job Category | Component Engineer |