RMA / FA Engineer:

Permanant / Full Time
Chennai
Posted 5 years ago

Integrated Engineering & SupplyChain Solutions

  • The candidate should have 5+ years experience in RMA/FA analysis with bachelor’s degree in Electrical Engineering, Mechanical Engineering
  • Oversee hardware quality performance for assigned products, monitoring field quality data and associated metrics, including RMA Rates, MTBF, and Reliability Ratio.
  • Analyze RMA, Failure Analysis, and Repair data.  Identify trends and raise quality alerts when necessary.  Drive resolution, containment, and mitigation plans for such quality alerts.
  • Oversee operational performance of Failure Analysis contract manufacturer(s), ensuring partner(s) achieve key performance indicators, including FA cycle times, fault duplication rates, and fault isolation rates.
  • Collaborate with Product Engineers, Hardware Engineers, and Test Engineers in debug of specific field RMAs.
  • Review and approve Failure Analysis results.  Ensure status of RMA and Failure Analysis cases are updated in case management systems.
  • Drive learning’s from RMA / FA back into Manufacturing, Engineering, and Support teams.
  • Oversee the set-up of new products into Failure Analysis operations.
  • Work with cross-functional teams (Test, Engineering, Diagnostics, TAC) to improve and scale Root Cause Failure Analysis capabilities

Job Features

Job CategoryComponent Engineer

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